This webshop is operated by WABI SABI. Throughout the site, the terms "we", "us," and "our" refer to WABI SABI. WABI SABI provides this webshop, along with all information, tools, and services available on the site, to you—the user—conditioned on your acceptance of all terms, conditions, policies, and notices outlined here.

By visiting our webshop and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including any additional terms, conditions, and policies referenced herein or accessible via hyperlinks. These Terms of Service apply to all users of the webshop, including browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using the webshop. If you do not agree to all the terms and conditions of this agreement, you may not access the webshop or use any of its services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the webshop will also be subject to these Terms of Service. You may review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our webshop. It is your responsibility to check this page periodically for modifications. Your continued use of or access to the website after any changes are posted constitutes your acceptance of those changes.

This webshop is powered by Shopify, which provides us with the e-commerce platform that allows WABI SABI to sell products and services to you.

Wabisabinordic.com is open 24 hours a day, allowing you to shop with us at any time. To make a purchase, you must be at least 18 years old and have a valid credit card. If you are under 18, you may make purchases with permission from a guardian.

After placing an order, you will receive a confirmation. At this stage, a purchase agreement is established, and the total amount will be reserved in your bank account until the order is shipped. Once the order leaves our warehouse, the funds will be deducted from your account.

Wabisabinordic.com accepts payments with VISA, Mastercard, Maestro, Shop Pay, Apple Pay, Google Pay, and MobilePay. 

All amounts are in Danish kroner (DKK) and include VAT.

WABI SABI NORDIC uses Shopify's service and encryption methods to ensure that all your card information is secure. This means that unauthorized persons cannot read your card number or other information during transactions.

Payment will be reserved on your bank account once the order is completed and will be withdrawn from your account when your order is shipped, usually within a few days.

Delivery in Denmark

Decoration Items: Free delivery to GLS parcel shop over 600 DKK or GLS home delivery for 59 DKK. GLS has a delivery time of 2-4 working days.

Furniture: Free curbside delivery. Delivery within 2-5 working days*. We will send you a personal email to arrange the delivery time.

For the Solar and Bølge dining tables: An extended delivery solution with carrying and assembly can be purchased. Please contact us at info@wabisabinordic.com.

*Delivery time does not apply to the Solar, Bølge, and Linje dining tables as these are custom-made items with an expected delivery time of 6-12 weeks.

Decoration:
Delivery within 5-10 working days

Price: 
79 DKK to parcel shop


Furniture:
Delivery within 5-15 working days 

Price:
550 DKK to curbside 


Delivery prices to EU countries:
The price will be calculated upon entering your delivery address.

Shipping prices is different from country to country. Your exact shipment price will be shown at check-out when you place your order. 

Delivery prices to countries outside the EU:
If you have any problems figuring out your shipment cost, please contact us at info@wabisabinordic.com

All orders* can be returned within 14 days.

Objects:
Returns are always at your own expense, and the package must be sent with business delivery to our storage facility. You must send us an email at info@wabisabinordic.com stating your order number and the desire to return. If we do not receive this email, your package will be returned to you as our storage facility cannot accept packages without prior notice. The product must be sent securely in its original packaging, and the order number must be included, e.g., by attaching your delivery note.

Packages delivered to parcel shops or lockers will not be picked up.

Return adress: 
Rhenus Warehousing Solutions
ATT.: PORT 29
Egeskovvej 19
8700 Horsens
Mail: info@wabisabinordic.com
Phone: +45 42156245

Furniture:
Returns are always at your own expense. You must write to info@wabisabinordic.com and state your order number. We will guide you personally from there.

Christmas Gifts:
Exchange your Christmas gifts until January 10th, 2025.

To ensure an easy and flexible gift experience, we offer an extended exchange period for Christmas gifts. Gifts can be exchanged until January 10th, 2025, giving you plenty of time to find the perfect replacement, if needed.

*Custom-made designs are not returnable.

WABI SABI NORDIC strives to send your order within 2 business days. If the items are unfortunately not in stock, we will contact you as soon as possible to agree on a possible later delivery.

Obejcts: WABI SABI NORDIC uses GLS for delivery. You can choose between having your order delivered to your doorstep or your nearest GLS parcel shop.

If it is not possible to deliver the package to your doorstep, or if this is deemed unsafe, GLS will take it to the nearest GLS parcel shop.

GLS has a delivery time of 2-4 working days.

If there are delays at GLS, WABI SABI NORDIC cannot be held responsible. In the event of very late delivery, WABI SABI NORDIC will of course send a new delivery free of charge.

Delivery to Bornholm, the Faroe Islands, Greenland, certain small islands, and countries outside Denmark may have a longer delivery time of approximately 8-10 working days.

Furniture: Free curbside delivery. Delivery within 2-5 working days*. We will send you a personal email to arrange the delivery time.

For the Solar and Bølge dining tables: An extended delivery solution with carrying and assembly can be purchased. Please contact us at info@wabisabinordic.com.

Christmas Gifts:
Exchange your Christmas gifts until January 10th, 2025.

To ensure an easy and flexible gift experience, we offer an extended exchange period for Christmas gifts. Gifts can be exchanged until January 10th, 2025, giving you plenty of time to find the perfect replacement, if needed.

*Delivery time does not apply to the Solar, Bølge, and Linje dining tables as these are custom-made items with an expected delivery time of 6-12 weeks.

Your purchase is covered by the Danish Sale of Goods Act, giving you 24 months' right to complain. This means you can either get a defective item repaired, exchanged, refunded, or discounted, depending on the specific situation. It is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other harmful behavior.

We refer to the "Features and Maintenance" page, where you can be informed about the properties of the products and how to best maintain them.

You must complain within a reasonable time after discovering the defect in the product. We recommend that you complain as soon as possible, and within two months after the defect is discovered. You can complain by contacting us via email at info@wabisabinordic.com. Depending on the specific situation, you will receive further instructions.

If you are asked to return the item, please provide as much detail as possible about the problem. The buyer must bear all transport costs, including the cost of returning the item. Remember, the item must always be sent in proper packaging and get a receipt for shipping. We recommend using DAO, as both the sender and receiver can track the shipment. You are responsible for the package/items until we receive them. Save your receipt for shipping costs and any 'track and trace' number.

Note that packages sent by cash on delivery or similar will not be accepted.

Withdrawal must be notified to us no later than 14 days after delivery, and from the date of notification, the item must be in our possession no later than 14 days after. The period is counted from the day you receive the entire order.

You cannot withdraw by refusing to receive the item or by not picking it up.

Objects: Returns are always at your own expense, and the package must be sent with business delivery to our storage facility. You must send us an email at info@wabisabinordic.com stating your order number and the desire to return. If we do not receive this email, your package will be returned to you as our storage facility cannot accept packages without prior notice. The product must be sent securely in its original packaging, and the order number must be included, e.g., by attaching your delivery note.

Packages delivered to parcel shops or lockers will not be picked up.

Return address: 

Rhenus Warehousing Solutions
ATT.: PORT 29
Egeskovvej 19
8700 Horsens
Mail: info@wabisabinordic.com
Phone: +45 42156245

Furniture: If you wish to return a furniture order, you must write to info@wabisabinordic.com and state your order number. We will guide you personally from there.

*Custom-made designs are not returnable.

Once the item(s) are returned, the purchase amount will be refunded to your account within a few days, excluding any shipping costs.

Remember, you bear the risk for the item until we receive it.

WABI SABI NORDIC unfortunately cannot offer regular exchanges unless we have made a mistake and sent you the wrong item.

If you wish to exchange your item for another, we kindly ask you put a new order on the item you wish for instead. You can return your original item to us.